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FAQ’s

Do you bulk bill your patients?

Yes we do! We offer bulk billing for children that fall under the age restriction for the Australian government’s Child Dental Benefits Scheme, anyone holding a DVA gold card and those holding the Medicare teen dental plan voucher. We advise, however, that you check with your local Medicare outlet to see exactly how you will be covered for any costs incurred.

How do I cancel an appointment if something urgent has come up?

You can cancel an appointment simply by calling us on (03) 9702 0234, and we will happily re-arrange your appointment to a more suitable time. However, as we tailor our consultation and surgery rooms specifically to your particular requirements, we do require that you call us at least 24 hours prior to your scheduled appointment. This allows us to tailor what was to be your room for the next patient.

How do I make a claim on my private health insurance?

With literally hundreds of private health cover providers in operation here in Australia, we understand how daunting it can be to make the initial claim. Woodleigh Waters Dental Surgery are more than happy to help you fill out any relevant paperwork, with the aim to maximise the return of your claim to your insurance provider.

How do I make an appointment with your clinic?

You can make an appointment either by calling us direct on (03) 9702 0234, or using our easy to fill out online appointment form.

How often should I arrange for a clean and check-up with my dentist, and why is it important to do so?

We generally advise that patients regularly see their dentist as often as possible, at least twice a year

I am pregnant, is it safe to still see my dentist during this time?

Yes it is, in fact, it is critical both to the health of you and your child. During pregnancy, gum growth – or granuloma – can occur and, although it is unharmful in most cases, it can potentially cause gum complications at a later date. Any pain experienced in your mouth can also cause stress on your body, and therefore affect the overall health of your growing baby.

When visiting the dentist, please inform them of your pregnancy and what stage you are at.

I have a phobia when it comes to needles, do you provide alternative treatments?

We understand that visiting the dentist can sometimes be a very daunting prospect, and we can accommodate easily for those that would prefer to not have anaesthetic injections. Upon informing your dentist, it is possible to use nitrous oxide, or sleeping gas, to sedate you whilst a surgical operation takes place. This is completely safe, and is a normal occurrence for those that are uncomfortable in a surgery environment.

I have just lost my tooth, is it salvageable?

The loss of a tooth resulting from major trauma, in most cases, can be saved, however, timing is critical. Teeth can be placed back into the mouth, however, if it has been 30 minutes since the impact, the chances of saving your tooth begins to decline very quickly. It is also advisable that you store the tooth in either milk or a milk solution to protect it, and not water.

You can call us ahead on (03) 9702 0234 for emergency booking scenarios.

If I have a toothache, can I just go to my general practitioner and get antibiotics prescribed?

Yes you can, however, this is only a temporary solution. Despite minimising the pain, the infection that has caused the pain could have done irreparable damage to the health of your teeth and gums. We still recommend organising an appointment with your dentist to check for signs of any damage.

When should I start bringing my child to the dentist for appointments?

Children should start seeing the dentist as soon as their first tooth is evident, which can be between anywhere from 6 to 14 months. We advise that, prior to this age, you bring your child in with you when see us for your regular check-up. This helps the child get adjusted to both the dentist and the dental clinic itself, alleviating any fears later on in life.